Payment and Fares

Anyone seeking transportation services must fill out a Reduced Fare Application and submit proper identification. This allows the passenger to be certified to the proper agency and will allow for a reduction of fares.

To receive service, passengers and their guests or companions must pay a fare upon boarding. One personal care attendant per ADA certified person, and children under the age of 12 with a fare paying adult are free. Nonpayment of the fare upon boarding will result in a denial of service for that trip.

  1. The ACTA will invoice the Agencies for contracted services.
  2. General Public cash payment must be made upon boarding the vehicle. The Driver according to services rendered will collect EH/RGP fares.
  3. Deviated Fixed Route fare is collected as the person boards the vehicle. The Deviated Fixed Route fare is $2.00. Passengers must ride the ACTA vehicle designated for the Deviated Fixed Route in order to pay the $2.00 fare. A ride on a different van within the Deviated Fixed Route boundaries will be a $3.00 fare. Passengers who remain on the van for more than one route will be charged a $2.00 fare.
  4. A shuttle stop is a stop made on any vehicle other than the Deviated Fixed Route. A shuttle stop is considered a stop along the route that is made after pickup and before final destination. A shuttle stop is 3-4 minutes. Shuttle stops need to be conveyed to the office when scheduling your appointment. ACTA employees are not responsible for items left on our vehicles during shuttle stops. Passengers should take their belongings with them in case the stop takes longer than expected and the driver is dispatched for another trip. Children are not permitted to be left on the vehicle during a shuttle stop unless accompanied by a parent or guardian.
    • In-county shuttle stops will be allowed if scheduled in advance or if time allows for unscheduled shuttle stops. If the stop takes longer than 3-4 minutes, the passenger may be dropped off and must call the office for the next available ride for in-county shuttle stops.
    • Out of county shuttle stops will be allowed if scheduled in advance or if time allows for unscheduled shuttle stops. Shuttle stops that take longer than 3-4 minutes will be charged $3.75 for every 15 minutes after the first 15 minutes.
  5. For in county transportation, any wait time after 30 minutes of specified pickup time will be charged $15.00 per hour wait time.
  6. Out of county transportation:
    • Out of county fares include two (2) hours of wait time beginning at drop off for returning passengers or at designated pickup time for one-way passengers. Wait time will be charged at $15.00 per hour after the initial two (2) hours.
    • Out of county fares are priced for one (1) passenger. Each additional passenger will be charged $10.00 per person.
    • Children under the age of 12 may ride free with a paying adult.
    • Out of county transportation trips will be consolidated whenever possible to best utilize ACTA’s resources.
    • Out of county fares must be prepaid before the ACTA vehicle leaves the county.
  1. The passenger needs to have exact change when boarding the vehicle or they will be charged $2.00 charge to stop and get change. Drivers do not carry change. However, they can issue a “To-Go” Pass for the balance.
  2. ACTA accepts cash, check, money orders, or credit and debit cards. (Credit and Debit cards must be handled with office staff.) There is an additional $5.00 non-refundable transaction fee for use of Debit and Credit cards per trip.
  3. ACTA does not permit fares to be charged.
  4. ACTA has “To-Go” Passes that can be purchased for general public transportation services. Agencies may not purchase these To-Go Passes for use. Procedures for administering ACTA To-Go Passes are as follows:

ACTA’s drivers will carry and distribute To-Go- Passes to passengers:

  • who need change
  • who prepay for a ride
  • who wants to purchase a bulk amount

It is the responsibility of the driver to double check the balance of a To-Go Pass before receiving it as payment.

If a To-Go Pass is altered, it will become void. Lost To-Go Passes will not be replaced.